Most check-in kiosks at the airports are pretty much the same – no frills, functional, and utilitarian. Not much to write about, until I passed the Virgin America desk. Wow! I was so surprised by what I saw! They had white tables with simple, clean lines – no boring grey plastic ATM style kiosks – with modern looking computer monitors to check-in on. The tables were also adorned with beautiful flower arrangements of white calla lilies, babies-breath sprigs, and leafy twigs. There was was also this soft purple light that glowed from underneath the tables edge and reflected off the table legs.
Those few changes made such a difference in the whole atmosphere around their counter check-in area. It imparted the feeling of a calm and soothing welcome. What a nice way to start a trip!
Virgin America, you have set the bar a little higher for other airlines. I hope they stand up and take notice.